Customs Holds: Why Packages Get Stuck and How Long It Takes

In the realm of international shipping, customs holds can be a significant bottleneck, potentially derailing carefully planned supply chains and damaging customer relationships. Understanding the intricacies of customs clearance processes is crucial for businesses engaged in global trade. This comprehensive guide delves into the reasons behind customs delays, provides insights into hold durations, and offers strategic solutions to expedite clearance.

Common Reasons for Customs Delays in International Shipping

Missing or Incomplete Shipping Documents

Incomplete or inaccurate documentation remains the primary culprit behind customs clearance delays. Essential paperwork for smooth international shipments includes:

Commercial Invoice: 

A detailed breakdown of goods, quantities, and values.

Packing List: 

Comprehensive inventory of shipment contents.

Bill of Lading or Airway Bill or Railway Bill and Trucking Bill (SMGS)

Critical for cargo tracking and ownership verification.

Certificate of Origin: 

Authenticates the country of manufacture, crucial for tariff determinations.

Import/Export Licenses: 

Ensure compliance with international trade regulations.

Specific Certifications: 

May include documentation for dangerous goods, organic products, or pharmaceuticals.

Meticulous attention to these documents can significantly reduce the risk of customs holds, streamlining the global logistics process.

Unpaid Customs Duties and Taxes

Unpaid or incorrectly calculated import duties and taxes frequently trigger customs interventions. Proactive measures include:

• Accurate value declaration
• Pre-payment of duties when possible
• Collaboration with experienced customs brokers

These strategies can prevent costly delays and potential legal complications in the international trade landscape.

Shipping Restricted or Prohibited Items

Shipping prohibited or restricted items is a surefire way to encounter customs delays. Mitigate this risk by:

• Thoroughly researching destination country import regulations
• Staying updated on changing international trade policies
• Consulting with logistics experts specializing in your target markets

How Long Can Customs Hold Your Package?

The timeline for customs clearance can vary dramatically, influenced by factors such as:

• Shipment Complexity: High-value or unusual items may face extended scrutiny.
• Country-Specific Protocols: Customs procedures differ globally, affecting processing times.
• Transportation Mode: Air freight typically clears faster than sea freight.
• Documentation Accuracy: Precise paperwork expedites clearance.
• Seasonal Variations: Holiday periods or peak shipping seasons can extend processing times.

While standard clearance might take 1-15 days, complex cases can extend beyond this timeframe. Proactive shippers can minimize delays by:

• Building buffer time into supply chain schedules
• Leveraging technology solutions for real-time shipment tracking
• Establishing strong relationships with customs authorities and brokers

By adopting these strategies, businesses can navigate the complexities of international shipping with greater confidence and efficiency.

What Should I Do If My Parcels Are Stuck in Customs?

When facing customs clearance issues, take these steps to expedite the process:

Verify All Shipping Documents Are Complete and Correct

Ensure no paperwork is missing or incorrect. Even a single missing document can cause significant shipping delays. If using an express shipping service, they can help collect any missing documents needed for customs clearance. Review all required papers mentioned earlier in this guide.

Check for Outstanding Customs Taxes

Unpaid customs duties often lead to package holds. Standard freight forwarders and shipping agents typically charge an administration fee to handle tariff payments. For larger shipments or those with high commercial value, consider engaging a customs broker to manage tax payments and facilitate release of goods.

Reach Out to Your Freight Forwarder or 3PL Provider

To address customs clearance problems, contact your shipper. If the shipper is only accessible to the seller, communicate with the seller to understand the situation. Request the tracking number and customs documents. Tracking information is crucial for making timely decisions about your international shipment.

Contact Your Carrier

Use phone, email, or the carrier’s website to inquire about expediting your shipment through customs. Be aware that customs may confiscate packages with low or false value declarations. Maintain communication with your carrier to resolve such issues promptly.

Exercise Patience

If you’ve chosen a slower shipping method, expect longer processing times. Sometimes, customs holds packages to thoroughly inspect all items. While frustrating, this is a normal part of the international shipping process.

By following these steps, you can effectively manage customs delays and ensure smoother international logistics for your business. Remember, proactive communication and thorough documentation are key to minimizing holdups in the customs clearance process.

Encountering Shipping Delays? Here’s Who to Contact and What to Do

When your package gets delayed at customs, here’s a streamlined approach to handle the situation effectively:

1. Initiate Contact with Your Shipper: Your first point of contact should be your shipper. They can provide detailed insights into the nature of the delay and suggest potential solutions.
2. Engage with the Customs Office: Don’t hesitate to reach out directly to the customs office in the country of import. They can offer specific guidance and requirements for release.
3. Rely on Experienced Freight Forwarders: Companies like Super International Shipping, with over a decade of international logistics experience, are invaluable. Whether you’re shipping from any location in China or to global destinations, Super International Shipping ensures:

• Swift and Cost-effective Shipping Solutions
• Complete Handling of Documentation and Paperwork
• Efficient Customs Clearance Teams in China and abroad, minimizing customs-related delays.

10 Essential Tips to Avoid Customs Delay

To smooth the path of your international shipments through customs, consider these proactive tips:

1. Select a Trusted Shipping Partner: Your choice of shipping company can significantly impact the ease of customs processes.
2. Utilize Tracking Tools: Always keep the package tracking number handy to monitor the shipment’s progress.
3. Timely Tax Payments: Ensure that all customs duties and taxes are paid on time to avoid unnecessary holds.
4. Verify Shipping Information: Double-check that the weight and labels on your shipment are accurate before dispatch.
5. Prepare Documentation Thoroughly: Make sure all necessary documents, such as the commercial invoice, are correctly filled out and submitted.
6. Avoid Prohibited Goods: Check that your shipment does not contain items restricted by the destination country.
7. Understand Customs Regulations: Familiarize yourself with the customs procedures of the destination country to anticipate potential issues.
8. Consult a Customs Broker: A broker can offer expert advice and service, particularly for complex shipments or high-value goods.
9. Keep Detailed Records: Maintaining a comprehensive log of your shipping details can help resolve any discrepancies quickly.

Final Thoughts on Customs Clearance

Understanding the intricacies of customs clearance is crucial for ensuring that your packages move through smoothly and without delays. For swift assistance and expert guidance on customs clearance tailored to your specific needs, don’t hesitate to contact us. Our team is ready to support you, ensuring your shipments are successful and stress-free every time.

FAQs on Dealing With Customs Delays

Who bears the cost of customs fees?
Depending on the agreed Incoterms, the buyer typically handles duties under FOB, EXW, and CIF terms, whereas the seller covers these under DDP terms.

What should I do if my parcel is at Canadian Customs?
Collect the necessary documents from the shipping company, pay any required customs fees, and consider hiring a customs broker if the location is remote.

How long does UK customs clearance take?
If documentation is in order, clearance can take just a few hours. Without proper preparation, it could extend to weeks.

Why might UK customs hold a parcel?
Common reasons include restricted items, incomplete documentation, or unpaid duties and taxes.

What are customs handling fees?
These fees vary by country and can be quickly estimated by contacting us for a personalized quote based on your shipment and destination.

What does “customs cleared” mean?
This status indicates that your shipment has passed all customs inspections and all applicable duties have been paid.